Job Description

Norhart is driven by a simple purpose, to create a better way to live through the apartments we build and manage. To fulfill that purpose, we need a fantastic team. As our Assistant Property Manager for our Norhart Oakdale Apartment complex in Oakdale, MN, you're the head coach of the community. You exude pride and bring your passion for people, apartment living and community building with you to work every day.

NORHART’S MISSION, PURPOSE, & VALUES:

Mission : Building and leasing quality apartments

Purpose : Creating a better way to live

Values : A great team is made up of great people. In our company these people exhibit 5 key values. These values are a way of life for everyone who works here. From our top-level managers to entry level employees these values are lived out every day. We hire and promote based on these characteristics. To be successful here you too must embody these values.

• Achieve Great Things: We love our work! We were born to do it. We accomplish far more than what others thought possible. We exhibit unrelenting reliability. When we say something will be done, it will be done. We solve the root problem instead of settling for a quick fix.
• Improving Something Every Day: We dare to question the status quo. We are always looking for ways to simplify, automate, and change the ‘normal workflow’. One way that we do this is to dedicate ourselves to make small changes and improvements every day, with the expectation that those small improvements will add up to something significant.
• Be a Genuine Human: Being a genuine human means that we are kind, supportive, and humble. We share credit, admit our mistakes, and learn from them. We are open, honest, and vulnerable. It’s about being fully and painfully honest about work related issues in a respectful and positive way while building professional friendships.
• Obsessing Over the Resident Experience: Obsessing over the resident experience means we strive to ensure a frictionless environment for our tenants such as caring about every little impact our work has on them. It is relentlessly improving our building designs, taking on feedback, and considering their overall well-being in every action we take. From the moment we break ground on a new project, to the final day we serve a resident, it is the responsibility of EVERY Norhart employee to OBSESS over the experience that resident is going to have with us.
• Level Yourself Up: We want to be the best in the world at what we do. We want to be so much better than the competition that the fight isn’t fair. We own our own self-improvement, and we push our mentors to teach us more. We are always looking for ways to improve our company, our team, and ourselves.

Job duties may include, but are not limited to:

Tenant Relations

Manage relationships and high retention levels with all tenants. This involves:

• Provide best-in-class customer service to all tenants.
• Frequent face-to-face visits, phone calls and e-mail check-ins, both formally and informally, with tenants.
• Respond to tenant needs and coordinate with staff to resolve issues in an appropriate and timely manner.
• Enforce the provisions of lease agreements in an appropriate manner. Recommend and coordinate action, as necessary, with approval from Leadership Team.
• Plan, coordinate and manage tenant relations events at properties per approved budget.

Property Operations

• Make regular property inspections - including at least monthly inspections with maintenance technician and vendors including landscaping, janitorial, etc.
• Coordinate modifications and maintenance of property, as necessary.
• Coordination of all service contractors engaged to perform services at properties.
• Maintain comprehensive property records including but not limited to parking agreements, parking ratios/availability, storage agreements/availability, tenant contact lists, personal property lists, historical project lists, building access logs, attic stock inventories, etc.
• Maintain current list of building floor plans, available square footage, “as-built” drawings and construction drawings as available.
• Assist in marketing of available space.
• Understand and summarize lease language as needed to make informed, accurate recommendations/decisions.
• Provide coordination between tenant, maintenance, and construction manager to ensure tenant improvements continually progress in a complete and timely manner, and quality of workmanship is satisfactory.
• Assist in continuous improvement and updating of departmental and company standard operating procedures.

Accounting/Finance

• Review and approve tenant billback charges.
• Review and approve monthly tenant billings including reoccurring rent charges, parking, storage, etc.

Requirements

Education

• High school diploma or equivalent
• College degree (Preferred but not required)

Experience

• 2+ years of experience in the multi-family property management or leasing
• Rent Manager software experience preferred, but not required

Other required knowledge, skills, and abilities

• Excellent interpersonal, communication, and problem-solving skills
• An impeccable client and customer relationship track record
• Sound judgement, attention to detail, & decision-making skills
• Strong work ethic and commitment to excellence
• Ability to read, write, speak, and comprehend English

Other requirements

• Must pass criminal background check
• Valid driver’s license & reliable vehicle
• Available to work occasional evenings and weekends as needed

Benefits

• Unlimited Paid Time Off
• Health, Dental and Vision Insurance
• Paid Paternity & Maternity Leave
• 401K Plan
• Life Insurance
• Short & Long Term Disability
• Training & Development
• Career Advancement Opportunities

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