Catapult is a unique 6-week development program aimed at equipping participants with both soft and job-specific skills to grow their careers and gain entry-level employment. During the program, you’ll have opportunities to develop professionally and personally alongside a community that empowers you to reach your full potential. After successful completion of the program, you’ll transition to a full-time call center role at Capital One supporting customer service inquiries. Both the program and full-time role are work from home positions.
Position Description:
As a Catapult Development Program participant, you’ll receive skills, experiences and support through professional training, financial education and workplace mentoring to prepare you for a professional career at Capital One.
Throughout the development program you will:
Focus on competency based training including, but not limited to, communication, problem solving, judgment, customer service, financial well-being and personal branding
Participate in group exercises
Maintain consistent engagement with program and facilitation team
Discuss your growth, identify opportunities for your development, and focus on both personal and professional advancement
Be available to work Monday-Friday 8 a.m.-5 p.m. ET for 6 weeks
Upon successful completion of the program, your full-time call center responsibilities will be:
Resolve customer inquiries and issues while adhering to all Capital One policies and procedures
Demonstrate exceptional listening, questioning, call control and de-escalation techniques
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Work hours may vary depending on shift availability, including weekend and evening shifts
An ideal candidate would possess:
Basic experience in using a PC
Strong oral communication and reading comprehension
Open-mindedness and ability to be a team player
Problem solving and customer service experience
Ability to be present, participatory and maintain strong attendance
Work from Home Technology Requirements:
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service
package from the associate. Requirements are subject to change, as new systems and
technology is delivered. Capital One reserves the right to modify internet service
requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements:
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or U.S. Territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
Basic Qualifications:
High School Diploma, GED or Equivalent Certification
At least 1 year of Customer Service experience
At least 1 year experience using Google Suite or Microsoft office
Preferred Qualifications:
At least 2 years of Customer Service experience
At least 1 year of Call Center experience
At least 6 months of remote or Work from Home experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $43,680 - $43,680 for Catapult Development Program, Coordinator Richmond, VA: $43,680 - $43,680 for Catapult Development Program, Coordinator
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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