Job Description

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Imagine spending every day working in a place that must be seen to be believed. Timbers Kaua‘i at Hōkūala, oceanfront on Kaua‘i, is a blend of the pristine and playful, and we get to do what Owners and guests love in one of the most beautiful places on earth. Our team members reflect the highest level of aloha with anticipatory service in an unparalleled setting.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Benefits:

• Paid time off for full-time, permanent employees.
• Employer-sponsored health plans.
• 401k match.
• Complimentary golf for employees and immediate family members.

SUMMARY:

Responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. Required to deliver items to guest rooms (luggage, irons, coffee, etc.) and assist room attendants with overall cleanliness of guest rooms.

ESSENTIAL FUNCTIONS :

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities  may  include, but are not limited to, the following:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with our hotel standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• At all times, interact with all employees and guests in an attentive, friendly, helpful and courteous manner. 
• Walk assigned floors/areas at the beginning and end of shift; remove newspapers, trays, remove trash, linen, and note any areas that need immediate cleaning.
• Always use proper two-way radio etiquette when communicating with other employees and have earpiece on.
• Use daily checklist to complete projects listed as assigned.
• Maintain Elevator lobbies as assigned (interior and exterior) and elevator doors/frames and tracks
• Maintain public trash bins
• Maintain Glass windows in public access areas.
• Clean and dust mirrors, picture frames, light fixtures, furniture and vents.
• Ensure that furniture is clean and properly arranged.
• Service landing/linen closets with supplies
• Clean stair wells
• Polish floors or shampoo rugs
• Other projects as assigned by management
• Practice safe work habits to ensure safety to guests, fellow employees and self.
• Handle items for "Lost and Found" according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
• Assist in departure arrival activities by stripping beds, removing trash, loading dishwasher, cleaning lanais, windows and railings for assigned rooms. Also clean BBQ grills.
• Pick up any Room Attendant's dirty linen or trash as needed.
• As required, collect all trash from the service landings and dispose in trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Deliver any clean linen to assigned rooms when requested.
• Maintain cleanliness and organization of linen rooms, storage closets and stairwells.
• Reports missing/found articles, damage or merchandise problems to supervisor.
• Always responds in a friendly, helpful manner to guests and staff.
• Performing services in adherence to safety practices and principles.
• Ensures proper accounting for lost and found items and delivers to Housekeeping.
• Report any maintenance deficiencies for proper resolution.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Other duties as assigned.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge and/or skill required.

Skills/ Requirements

One (1) year of custodial/housekeeping experience.

Knowledge of:

• Proper cleaning methods and safe usage of material, disinfectants, custodial tools and equipment.
• Use of hand and power tools, and other equipment used in housekeeping work.
• Safety practices and equipment related to work.
• Basic record keeping practices.
• Basic technique in dealing with a variety of individuals from socio-economic, ethnic and cultural backgrounds.

Skill in:

• Performing housekeeping duties.
• Safety practices and equipment related to work.
• Understanding and following written and oral instructions
• Working without close supervision in standard work situations.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position requires the ability to stand and walk for the duration of the work shift. While performing duties of this job, the associate is required the stamina to stand, stoop, squat, use hands to finger, handle, or feel objects for extensive period of time; strength to lift and carry up to 40 pounds.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

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