Job Description

**Overview** BroadPath is seeking dedicated and customer-focused **Member Service Representatives** to join our remote call center team. In this fully remote role, you will be training and working from home, at your desk and on the phone throughout the day, Monday through Friday. The primary focus of your role will be handling incoming calls, though you may occasionally be asked to make outbound calls for member outreach, or other related tasks. During periods of low call volume, you may also assist with small projects or during periods of low call volume, you may be required to review updated knowledge base articles, or review quality assurance feedback and behaviors. **Responsibilities** + Handle a minimum of 50 calls per day, providing exceptional customer service to members, providers, and other stakeholders from the comfort of your home + Assist with a variety of inquiries, concerns, requests, and complaints in a professional and tactful manner + Educate members on plan procedures, benefits, and services, maintaining a calm and helpful demeanor even when dealing with complaints + Maintain a "willing to assist" attitude and ensure consistent quality service throughout the workday + Meet and exceed call center metrics, including call volume, quality scores, schedule adherence and NPS **Qualifications** + Minimum of one year of experience in healthcare or health plan settings + Minimum of one year of customer service and/or call center experience + High school diploma or equivalent + Strong commitment to providing high-quality customer service on every call + Proficiency with Windows platforms and MS Office Suite (Word, Excel) + Ability to build and maintain positive and effective relationships with coworkers, clients, members, and providers, even while working remotely + Excellent verbal and written communication skills + A quiet, dedicated workspace at home with reliable internet connectivity **Preferred Qualification:** + Knowledge of or experience with Medicaid Managed Care **_Disclosure:_** _At BroadPath, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It's how we build relationships, share ideas, and stay engaged. If you're someone who values open communication, connection, and teamwork, you'll thrive in our environment where showing up authentically matters._ **_What to Expect:_** + _On-camera participation during interviews, training, team meetings, and regular check-ins._ + _Face-to-face discussions sparking collaboration and engagement_ + _A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions._ **_BroadPath may conduct background checks, previous employment verifications, and education verifications, based on position requirements_** **Diversity Statement** _At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_ _Equal Employment Opportunity/Disability/Veterans_ _If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process._ _BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._ **_Compensation:_** _BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._

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