Job Description

Greeting from IT Engagements !

IT Engagements is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with our premium clients.

Role: salesforce developer/admin

Location: Madison, WI or Washington D.C.

Technical Skills and Domain Expertise

• Strong experience with Salesforce or CRM platforms is essential.
  • Candidate should fall somewhere between an administrator and developer in terms of technical depth.
  • Must be able to work hands-on within Salesforce.
  • Nimble, the association management platform, is built on Salesforce, so deep CRM understanding is critical.
• Experience with association management systems or work in association-related organizations is a major plus.
• Understanding of the credit union industry is also beneficial.

Responsibilities:

Business Relationships

• Serve as a strategic business partner for the business, understanding and translating business needs into actionable IT strategies and solutions
• Bridge the gap between technical capabilities and business requirements by providing in-depth product knowledge and demonstrating how the solution can address specific business challenges and needs
• Conduct in-depth analysis of current business systems and applications, identifying areas for improvement and integration to enhance efficiency and productivity
• Serve as the technical lead for the NimbleAMS platform, ensuring its capabilities are fully leveraged to meet business objectives
• Design and propose optimal business processes and technology solutions, aligning with the organization's goals and industry best practices
• Establish strong relationships with cross-functional teams, including project managers, development teams, and business stakeholders, to facilitate effective communication and understanding of business requirements, ensuring successful project outcomes
• Responsible for clear communication and understanding between business units and IT stakeholders

Strategic Planning

• Own and develop of the comprehensive strategy for the enterprise technology vision that aligns with the organization's mission, vision, and goals. Collaborate with key stakeholders to define strategic priorities.
• Provides a progressive and well-informed perspective regarding IT best practices and how IT can evolve to best serve the organization
• Identifies new and innovative technologies and drives their adoption in alignment with enterprise priorities
• Balances innovation, efficiency and cost-effective solutions with a focus on technology that enhances our advocacy, product delivery, internal operations, and the member experience
• Responsible for the development of our long-term technology and business capability roadmaps. Helps to enable business process efficiency, anticipating future business needs and incorporating industry advancements and best practices.

Technical Expertise

• Lead, prioritize, and own the overall enterprise architecture approach for IT and the organization
• Contribute directly to the software development and integration efforts for our products and solutions
• Applies technical expertise and knowledge of best practices to guide IT and the business on issues related to the design, development, deployment and support of mission-critical information, applications and infrastructure
• Responsible for understanding business objectives and recommending sound and innovative technical solutions to meet those needs
• Create and maintain detailed technical documentation, architectural diagrams and workflows
• Report on project progress, challenges, and outcomes to internal and external stakeholders
• Stay up-to-date with emerging technologies to recommend enhancements

Problem Solving & Innovation

• Serve as a peer-leader, encouraging a culture of innovation, continuous improvement, and accountability while adhering to best practices
• Maintain a forward-looking approach to ensure innovation and best-in-class solutions and systems
• Diagnose and troubleshoot complex technical issues with creative solutions

Requirements:

• Bachelor's Degree in Information Systems, Data Management, Computer Science or related field
• Experience managing AMS/CRM solutions (NimbleAMS, iMIS, Fonteva, Salesforce or similar) in an association or nonprofit organization
• Expert understanding of association management systems (AMS) and/or customer relationship management (CRM) systems, including data models, workflows, and integrations
• Preferred: NimbleAMS and Salesforce (or other AMS' such as iMIS or Fonteva)
• Strong understanding of data integrity, security protocols, and enterprise IT standards
• Experience in application systems, data design, and deployment methodologies and techniques, and other architectural competencies including security and infrastructure design and deployment
• Strong understanding of software integration tools to connect different applications, data sources, and systems across the enterprise
• Preferred: Boomi (or other integration tools such as Informatica or Mulesoft)
• Experience supporting cross-functional teams in developing and maintaining enterprise systems and integrations
• Ability to lead and influence internal and external stakeholders across multiple levels of the organization
• High levels of technical skill and IT expertise, integrity, honesty, and the courage to make difficult yet necessary decisions
• Proven leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
• Familiarity with system reporting tools and data management processes
• Preferred: PowerBI, Snowflake

Thank you

mani@itengagements.com

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